General Questions
Absolutely. Our website uses advanced encryption technology to ensure that your personal and payment information is secure. We also partner with trusted payment gateways NEXI to provide you with peace of mind during your purchase.
We take pride in offering premium-quality furniture. Each piece is crafted with care and undergoes a rigorous quality check before shipping. Plus, you can find detailed specifications and materials used for every product.
Payment Questions
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer additional payment options and bank transfers for added flexibility.
Yes, we use industry-standard encryption and work with trusted payment gateways to ensure that your payment information remains private and secure
At the moment, we don’t offer financing, but we accept multiple payment methods for your convenience.
Delivery and Shipping Questions
Delivery times vary depending on the product and your location. For Milano and the surrounding area we have a fast delivery option in up to 5 work days. On average, standard shipping takes 5 business days. Custom or made-to-order items may take 45-60 days. You’ll receive tracking information once your order ships.
Delivery costs depend on your location and the size of the order. During checkout, the exact shipping fee will be calculated. We also offer free shipping on orders over €500 in several Italian provinces.
Most of our furniture comes with easy-to-follow assembly instructions. If you need help, our customer service team is just a call away.
If your furniture arrives damaged, please contact us within 24 hours of delivery with photos of the damage. We will arrange for a replacement or refund as per your preference.
Returns and Warranty Questions
We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. The product must be in its original condition and packaging. Please note that custom or made-to-order items may not be eligible for returns.
Yes, all our furniture comes with a warranty of 1 year covering manufacturing defects.
Product Care and Maintenance Questions
Each product comes with specific care instructions. For general cleaning, we recommend using a soft, damp cloth and avoiding harsh chemicals. For wooden furniture, use a wood polish once every six months; for fabric, consider a fabric protector spray.
Yes, we are committed to sustainability. Most of our products are made from natural eco-friendly or responsibly sourced materials.
Miscellaneous Questions
Yes, we offer a tailor made option on select pieces. Please contact our customer service team for details.